Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQs) page! At Certain Property Management, we’re here to help you navigate the world of condominium and townhome property management in New Orleans, Metairie, Kenner, Mandeville, and their surrounding areas.

Below, you’ll find answers to some of the most common questions we receive from our community. If you have a question that’s not answered here, please don’t hesitate to reach out to us directly.

What areas do you serve?

We specialize in managing condominiums and townhome properties in the greater New Orleans region and beyond, including, Algiers, Bucktown, The Bywater, Central Business District (CBD), Covington, Faubourg Lafayette, the French Quarter, Garden District, Gentilly, Irish Channel, Kenner, Lakeview, Mandeville, Metairie, Uptown, and the Warehouse District. Our focus is on providing quality service tailored to the unique needs of each community.

What makes Certain Property Management different?

Our commitment to quality over quantity sets us apart. We focus on managing a selective portfolio of properties, which allows us to provide personalized, attentive service to each of our clients. With a deep understanding of the local market and a dedicated team of professionals, we ensure your property is well-cared for and maximized for value.

What services do you offer?

We offer a full range of property management services, including but not limited to property maintenance,  dues collection with online pay options, financial reporting, bidding/contracting, organizational services, and emergency response. Our goal is to make property ownership stress-free and profitable for our clients.

How do you handle maintenance requests?

We prioritize prompt and efficient resolution of maintenance issues to ensure the satisfaction of both property owners and residents. Our experienced maintenance team is on call 24/7 to address any emergencies, and we work with trusted local contractors to handle repairs and upkeep. Owners can easily submit maintenance requests through our online portal for swift action.

How do I get started with Certain Property Management?

Getting started is easy! Simply reach out to us via our contact page or give us a call. We’ll schedule a consultation to discuss your property management needs, review our services, and provide a customized proposal tailored to your property. Additionally, to streamline the process, you can submit an online Request For Proposal.


How often will I receive updates about my property?

We believe in transparent and regular communication with our clients. You’ll receive monthly financial statements and property reports, as well as immediate updates on any significant developments. Our online client portal also allows you to access information about your property 24/7.

What fees do you charge?

Our fees are competitive and transparent, based on the specific services you require. During our initial consultation, we’ll provide a detailed breakdown of our fee structure. Our focus is on delivering value and ensuring your investment grows under our management.

How do I pay fees?

Current owners should use our online payment portal located on the top left screen of our website. You can also click here to access the online payment portal.


Thank you for considering Certain Property Management for your property management needs. If you have any further questions or would like to discuss how we can help manage your property, please don’t hesitate to contact us.

We’re here to make property management a breeze for you!

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